We are committed to the protection of your PI and meeting the standards set out in the Privacy Act 1988 (Commonwealth) (“the Act”) as amended. This policy sets out how we handle your PI and the rights and obligations that we both have in relation to that information in accordance with the Act.
You can generally visit this website without telling us who you are or revealing other PI and we will not collect any PI about you except when you knowingly provide it.
Kind of Information Collected
The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us, for example:
How we collect personal information
We primarily collect PI directly from you through written, electronic and/or verbal means of communication when you interact with us for example when:
The Supanews website may contain links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. We are not responsible for the privacy practices or the content of such websites.
Use and disclosure
We will only use the personal information we collect:
Your PI will normally be retained in a database.
Generally we will use and disclose your personal information for a number of purposes including but not limited to the following purposes:
If you do not wish to receive marketing or other communication from us, please contact us on the details below so that we can update your preferences.
We may also disclose PI to unrelated third parties (for example, our professional advisors and government authorities or agencies) where the disclosure is reasonably required to obtain advice, prepare for legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.
We take reasonable steps to ensure that your PI is accurate, complete and up-to-date whenever we collect or use it.
If the PI we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to correct this information.
We will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your PI.
However, we do not guarantee that unauthorised access to your PI will not occur, either during transmission of that information to us or after we receive that information.
Once we no longer need your PI, we will take all reasonable steps to de-identify your PI.
If you have any questions on the handling of your PI or the kind of PI we hold about you please contact at the details below and we will endeavour to assist you with your request.
Access and Correction
You have a right to access your PI, subject to some exceptions allowed by law. If you would like to do so, please let us know by contacting our Privacy Officer. For security reasons, we may ask you to put your request in writing.
We may charge a fee for searching for and providing access to your information.
We do not collect or use Commonwealth government identifiers when interacting with you.
Where practical, you may deal with us on an anonymous basis however, if you do not provide us with your PI we may not be able to provide you with the requested product or service (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you).
Who we share your information with
We will often need to provide your PI to third parties who assist us in delivering our products and services including delivery companies, call centres, third party fulfilment contractors, financial institutions, web-hosting organisations and information and technology service providers, but we will not provide your PI for marketing purposes without your consent.
When your PI is disclosed to third parties, we will ensure that they undertake to protect your privacy and we will only authorise them to use your PI for the purpose we supply it to them.
As some of our information technology services providers and suppliers are located overseas, PI collected by us may be transferred overseas.
Transborder Data Flows
We will only transfer PI to someone in a foreign country if:
We will not require you to provide sensitive information unless;
If you have a compliant about the way we have dealt with your PI, please contact us at the above email address. We will make all reasonable attempts to respond to your complaints or requests.
If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.
‘We’ and ‘us’ means Supanews Limited and/or Supanews Retail Pty Ltd (where applicable).